Associate Partner & Head of Consultant Hachiko (Customer Loyalty Consultant), Global Certified Customer Experience Management (G-CEM). Banyak aktif dan terlibat dalam penelitian dan konsultasi yang berhubungan dengan customer service, customer loyalty, customer experience serta hubungan antara word of mouth, net promoter dan financial growth. Lulusan Magister Manajemen Prasetiya Mulya Business School @marlinsilviana