Cyltamia Irawan is an expert in service management who has been contributing her skill and knowledge to help many companies develop their service culture and strategic. Years of experience made her consultations, seminars and training classes inspiring, life and applicable to her clients.



She is a founder of Lentera Consulting a company which focusing their efforts to help other companies to excel their excellence in service through consulting, training, research and many other activities.



She was a writer of famous service book "Secangkir Kopi Untuk Sahabat Customer" that published by Kompas Gramedia and been used by many companies as a `must have` book to their employees.



In 2010 to 2011, Mia is a Seminar and Workshop Speaker for Wanita Wirausaha Femina-Bank BNI for 15 big cities around Indonesia.