Hospitality Guidelines Series: Front Office

Front Office is the first book of the Hospitality Guidelines series. In this book the writer, who has wide knowledge and an ample experience in Hotel Management, gives guidance to the hotel staffs on how to handle each task or situation in its own area of operation. This book is not only a tool for the management to get basic technical knowledge and for the staffs to provide proper services, but it is also of benefits to the hoteliers to have confident employees and cosequently to attain more solid, profitable business, as well as to the officials to have a parameter of basic services requirements.